terms and conditions and privacy policy

Policies, Terms and Conditions

The Network Guest Policies

Thank you for choosing The Network Salon! Our goal is to provide a welcoming, relaxing, and professional experience for every guest. Please take a moment to review our salon policies before your appointment.


Appointments

A valid credit or debit card is required to reserve appointments with Network-employed stylists. Your payment information is securely stored through Mindbody and may be charged in accordance with our published policies.

Please arrive on time for your appointment. If you are running late, please call us as soon as possible. Depending on your arrival time, we may need to shorten or reschedule your service to stay on schedule for all guests.


Cancellation & No-Show Policy

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.

  • Late Cancellations or Reschedules (less than 24 hours' notice): 50% of the scheduled service total will be charged to the card on file.
  • No-Shows: 100% of the scheduled service total will be charged to the card on file.

Appointments booked online that require prepayment are non-refundable if missed.

Repeated late cancellations or no-shows may result in restricted online booking privileges or require prepayment for future appointments.


Service Adjustments

Your satisfaction is important to us.

If you have concerns about your service, please contact your stylist within 7 days of your appointment so we have the opportunity to evaluate your concerns.

If an adjustment is appropriate, it will be performed by the original service provider whenever possible.

Preference changes, additional services, color corrections, or services performed by another salon are not considered complimentary adjustments.

All salon services are non-refundable.


Children

For the safety and comfort of all guests, only clients receiving services may be in the salon.

Children are always welcome when they have their own scheduled appointment. Parents or guardians accompanying a minor receiving services are welcome.


Additional Guests

To provide a relaxing environment and ensure adequate seating, we ask guests to attend appointments alone whenever possible.

One accompanying guest may wait in the reception area if space allows. Additional guests may be asked to wait in the building's common area or outside the salon.


Independent Stylists

The Network Salon is a hybrid salon.

Some professionals lease space within our facility as independent business owners. If you are seeing an independent stylist, all appointments, payments, scheduling, adjustments, retail purchases, and service-related questions should be handled directly with your stylist.


Retail Exchange Policy

All retail sales are final.

Unopened retail products purchased directly from The Network may be returned or exchanged within 14 days with proof of purchase.

Opened products may be exchanged if they have been used only once and remain at least 90% full.

Retail purchased directly from an independent stylist is subject to that stylist's individual policies.


Hair Extensions

Hair extensions require routine maintenance and proper home care.

Extension services, deposits, maintenance appointments, and extension hair are non-refundable.

Please follow all aftercare instructions provided by your stylist. The Network is not responsible for damage resulting from improper home care, failure to maintain extensions, third-party services, chemical services performed elsewhere, or normal wear.


Animals

To ensure the health, safety, and comfort of all guests, only service animals, as defined by the Americans with Disabilities Act (ADA), are permitted inside The Network.

Pets, emotional support animals, therapy animals, and comfort animals are not permitted.


Personal Belongings

Please keep your personal belongings with you during your appointment.

The Network Salon is not responsible for lost, stolen, or damaged personal property.


Photography

We love celebrating beautiful hair!

Photos and videos may occasionally be taken for educational or marketing purposes. Please let your stylist know if you prefer not to be photographed.


Policy Updates

Our policies may be updated periodically.

The most current version will always be available on our website. By booking or attending an appointment, you agree to our current Salon Policies and Terms & Conditions.


Questions?

If you have any questions before your appointment, we'd be happy to help.

The Network Salon
📞 (860) 426-3642
✉️ [email protected]

Terms and Conditions

Effective Date: July 13, 2026

Welcome to The Network Salon and The Network Yoga ("The Network," "we," "our," or "us").

Our mission is to provide a safe, welcoming, and inclusive environment where guests, students, artists, instructors, and staff can relax, learn, grow, and be themselves.


By booking an appointment, attending a class, purchasing a membership or retail product, participating in an event, or entering our facility, you agree to these Terms & Conditions.


1. Policy Updates

  • The Network reserves the right to modify these Terms & Conditions, studio policies, salon policies, membership terms, pricing, and procedures at any time.
  • Updated policies may be communicated by email, posted on our website, displayed in the salon or studio, or made available through our booking platforms.
  • It is your responsibility to remain informed of our current policies. Choosing not to receive marketing or informational emails does not exempt you from complying with our current policies.


2. Right to Refuse Service

The Network reserves the right to refuse or discontinue service to anyone whose behavior is unsafe, disruptive, abusive, threatening, discriminatory, intoxicated, or otherwise inconsistent with our community standards. We reserve the right to remove any guest from our premises without refund if necessary to protect our staff, guests, students, or facility.


3. Credit Card on File

A valid credit or debit card is required to reserve appointments with Network-employed stylists. Payment information is securely stored through our booking platform, Mindbody, and is used only in accordance with our published policies. By booking an appointment, you authorize The Network to charge the card on file for applicable cancellation fees, no-show fees, outstanding balances, or other authorized charges as outlined in these Terms & Conditions.


4. Salon Cancellation/no-show Policy

  • Appointments with Network-employed stylists require a minimum of 24 hours' notice to cancel or reschedule.
  • Appointments canceled or rescheduled with less than 24 hours' notice, will be charged 50% of the scheduled service total to the card on file.
  • No shows will be charged the full amount of the scheduled services to the card on file.
  • Appointments requiring prepayment are non-refundable if missed.
  • Repeated late cancellations or no-shows may result in restricted booking privileges or require prepayment for future appointments.


5. Independent Stylists

  • The Network Salon operates as a hybrid salon.
  • Some professionals lease space within our facility as independent business owners.
  • Appointments, pricing, scheduling, payments, service guarantees, adjustments, retail sales, refunds, and customer service for independent stylists are handled directly between the client and the stylist.
  • The Network is not responsible for services, products, transactions, or disputes involving independent contractors.


6. Service Adjustments

  • We strive for every guest to love their experience.
  • If you have concerns regarding your service, please contact your stylist within 7 days of your appointment.
  • If an adjustment is appropriate, it should be completed by the original service provider whenever possible.
  • Preference changes, additional services requested after the appointment, services performed by another salon, or corrective color services are not considered complimentary adjustments.
  • All services are non-refundable.


7. Hair Color & Chemical Services

Guests are responsible for disclosing allergies, medical conditions, medications, pregnancy, previous chemical services, and any other information that may affect the safety or outcome of their appointment. The Network reserves the right to refuse chemical services when safety is a concern.


8. Hair Extensions

  • Hair extensions require routine maintenance and proper home care.
  • Extension services, deposits, maintenance appointments, and extension hair are non-refundable.
  • The Network and your stylist are not responsible for damage resulting from improper maintenance, third-party services, swimming, excessive heat, chemical services performed elsewhere, failure to follow aftercare instructions, or normal wear.


9. Retail Purchases

  • All sales are final.
  • Unopened retail purchased directly from The Network may be returned or exchanged within 14 days with proof of purchase.
  • Opened products may be exchanged only if they have been used once and remain at least 90% full.
  • Retail purchased directly from an independent stylist is subject to that stylist's individual policies.


10. Fitness & Yoga

  • Participation in yoga, fitness, barre, Pilates, strength, sculpt, workshops, and other wellness programs requires a completed liability waiver.
  • Participants agree to follow instructor direction, studio policies, and all safety guidelines.
  • The Network reserves the right to remove participants whose behavior is unsafe, disruptive, or inconsistent with our community standards.


11. Studio Reservations

  • Studio reservations are subject to our published Studio Policies.
  • Late cancellation fees, no-show fees, membership policies, and class pass policies apply as outlined in our current Studio Guidelines & Policies.


12. Children

  • For the safety and comfort of all guests, only individuals receiving services or participating in scheduled classes may be present.
  • Children are welcome when they have their own scheduled appointment or are registered participants in a class.
  • Parents or legal guardians accompanying minors are always welcome.


13. Additional Guests

  • Due to limited seating and our commitment to providing a relaxing environment, we ask guests to attend appointments and classes alone whenever possible.
  • One accompanying guest may wait in the reception area if space permits.
  • Additional guests may be asked to wait outside the facility or in the building's common areas.


14. Animals

  • To ensure the health, safety, and comfort of all guests and staff, animals are not permitted inside The Network.
  • The only exception is service animals as defined by the Americans with Disabilities Act (ADA).
  • Service animals must remain under the control of their handler at all times.
  • Pets, emotional support animals, therapy animals, and comfort animals are not permitted.


15. Parking

  • Please park only in designated customer parking areas.
  • The Network is not responsible for theft, damage, or loss involving vehicles or personal property while on the premises.
  • Guests must follow all posted parking instructions.


16. Personal Belongings

  • Guests are responsible for their personal belongings.
  • The Network is not responsible for lost, stolen, or damaged property.
  • Please store all shoes, bags, jackets, and personal belongings in the designated cubbies or storage areas. Items left in hallways or common areas may be moved by our staff to help keep the studio clean, organized, and safe for everyone.


17. Photography & Filming

  • Photography and filming may occur during events, classes, or educational programs.
  • By entering our facility, you acknowledge that you may be incidentally included in photographs or videos used for promotional purposes.
  • Professional photography, videography, or commercial content creation requires prior approval from management.
  • Studio filming policies must always be followed.


18. Website & Intellectual Property

All logos, branding, educational materials, graphics, photographs, videos, website content, and written materials are the property of The Network and may not be reproduced, distributed, or used without prior written permission.


19. Limitation of Liability

To the fullest extent permitted by law, The Network, its owners, employees, instructors, independent contractors, affiliates, and representatives shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our facilities, services, classes, products, website, or events.


20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Connecticut.


21. Transactional messages vs marketing messages


By providing your contact information, you consent to receive transactional communications regarding your appointments, memberships, purchases, account activity, and other important service-related information. Marketing communications are optional and may be unsubscribed from at any time.


22. Contact Information

The Network Salon & The Network Yoga
409 Canal Street

Plantsville, CT 06716

Phone: (860) 426-3642

Email: [email protected]

Privacy Policy

Effective Date: July 13, 2026

The Network Salon and The Network Yoga ("The Network," "we," "our," or "us") respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website, booking appointments or classes, purchasing products or memberships, or interacting with our business.


Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Emergency contact information
  • Appointment and class history
  • Membership information
  • Payment information (processed securely by our payment providers)
  • Purchase history
  • Website usage information through cookies and analytics

We do not store complete credit card numbers on our servers.


How We Use Your Information

Your information may be used to:

  • Schedule appointments and classes
  • Process payments
  • Manage memberships and class packages
  • Send appointment confirmations and reminders
  • Communicate schedule changes or studio closures
  • Respond to questions or customer service requests
  • Improve our services and website
  • Send marketing emails or text messages if you have opted in
  • Comply with legal obligations


Email & Text Communications

  • By providing your contact information, you consent to receive transactional communications related to your appointments, memberships, purchases, or account.
  • If you choose to subscribe, you may also receive marketing emails, newsletters, promotions, and special announcements.
  • You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email.
  • Opting out of marketing communications does not prevent us from sending important service-related communications, including appointment confirmations, policy updates, billing notifications, or account information.


SMS Communications

If you provide your mobile phone number, you may receive appointment reminders, booking confirmations, or other service-related text messages.

Message and data rates may apply based on your mobile carrier.

You may opt out of marketing text messages at any time by following the instructions provided in the message.


Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You may disable cookies through your browser settings; however, some website features may not function properly.


Third-Party Services

We work with trusted third-party providers, including booking software, payment processors, email marketing platforms, and website analytics services.


These providers have their own privacy policies governing how they handle your information.

Examples may include:

  • Mindbody
  • Stripe
  • Square
  • Google Analytics
  • Meta (Facebook & Instagram)
  • Mailchimp, Klaviyo, or other email marketing providers


Information Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information.

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.


Children's Privacy

Our website and services are not directed toward children under the age of 13 without parental consent.

Parents or legal guardians are responsible for providing information for minors participating in salon or studio services.


Your Rights

You may request to:

  • Review the personal information we maintain about you
  • Correct inaccurate information
  • Update your contact information
  • Request deletion of information where permitted by law
  • Unsubscribe from marketing communications

Certain information may be retained as required by law or for legitimate business purposes.


Photography & Marketing

Photographs or videos taken during studio events, educational programs, or promotional activities may be used for marketing purposes.

If you do not wish to appear in promotional materials, please notify our staff before the event.


External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website with the effective date listed at the top.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.


Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Network Salon & The Network Yoga

409 Canal Street

Plantsville, CT 06716

Phone: (860) 426-3642

Email: [email protected]