Our mission is to provide a safe space for our artists, students and guests to be themselves, relax, learn, grow and enjoy.

1. PARKING
   Please park in the lot with black gates labeled "409 Canal," located on the opposite side of the building from the Kinsmen parking lot. After parking, walk down the brick trail; we are the third door on the left. If this lot is full, there is a large parking lot across the street from the 409 Canal Main Entrance. Use the crosswalk and enter through the main entrance. The employee entrance on Canal Street is for staff only and does not have a crosswalk, so please use the main entrance.
2. NO CHILDREN
   Children are welcome in the salon by appointment only. While many children are well-behaved, our mission is to provide a safe and relaxing environment for our guests and artists. To maintain this atmosphere and reduce the number of people in the salon, children may only be present if they have a scheduled appointment. If this policy is violated, management will provide a verbal reminder in person.
3. NO ADDITIONAL GUESTS
   Please refrain from bringing additional guests to your appointment. Due to the salon's size, the pandemic, and our commitment to creating the best environment for our clients and staff, we cannot accommodate guests of guests on the salon floor or in the reception area. If you arrive with one guest, they may wait in the reception area if space allows. However, multiple guests will not be permitted inside The Network. They are welcome to wait in the building's common area or in your car. If this policy is not followed, management will ask the additional guests to wait in the building lobby or the car. The only exceptions are parents accompanying a minor or a guest with special needs who has an appointment.
4. PAYMENTS BETWEEN CLIENTS AND STYLISTS
   If you are working with a renter: Hair services, payments, questions, concerns, and adjustments are to be handled directly between you and your stylist. The Network operates as a hybrid  salon, meaning some stylists are independent contractors who run their own businesses within our facility. They rent a chair at The Network and manage their own independent operations. For any questions regarding your hair, please contact your stylist directly.
   PRODUCT EXCHANGE/ REFUND POLICY
   If you are not satisfied with products purchased through The Network, we are happy to exchange them for a product of equal or lesser value, provided they have been used only once. We cannot offer refunds on opened products. If you wish to exchange for a higher-priced item, you will be responsible for the price difference. Products that are less than 90% full cannot be exchanged, and refunds will not be issued for opened or used items. Unopened products may be returned or exchanged within 14 days of purchase. Please note that The Network is not responsible for sales made directly between you and your stylist.
5. DOG POLICY
   Dogs are welcome in the salon only with prior permission from the management team. While we love dogs, we cannot accommodate all clients bringing their pets since we already have two dogs in the salon almost full-time. Please call the salon at 860-426-3642 to request permission the day before your appointment. Do not bring a dog without notifying your stylist or management. Dogs in the salon must be leashed at all times and remain with their owner
6. Booking & Cancellation Policy (Network Commission Stylists)
   At The Network Salon, a valid credit card is required to reserve all appointments. This card will be securely stored on file and used in accordance with our cancellation and no-show policy. We kindly ask for a minimum of 24 hours’ notice for any appointment changes or cancellations. If you cancel with less than 24 hours’ notice or fail to show up for your appointment, 50% of the total services booked will be automatically charged to the card on file. Appointments booked online require full payment at the time of booking. No-shows for online appointments are non-refundable. Repeated no-shows may result in restricted access to future bookings. By booking a reservation, you acknowledge and agree to these terms.

Thank you for understanding and respecting our facility. If you have any questions, concerns, or feedback about these policies, please email the owner, at [email protected].

Full Liability Waiver Updated May 13th 2025

NETWORK SALON CLIENT WAIVER

Welcome to The Network Salon! Please read and agree to the following policies:

1. Assumption of Risk:
Salon services may carry risks, including allergic reactions or unintended results. We aim to minimize these risks and support you in case of concerns.

2. No Refunds:
All services are non-refundable.

3. Satisfaction & Redos:
If you're unsatisfied, notify us within 7 days for a consultation. Redos for salon errors are complimentary within this timeframe. Preference changes or added services will be charged. Color corrections are excluded.

4. Cancellations & No-Shows:
A valid credit card is required to book. Cancel within 24 hours to avoid a charge. No-shows and late cancels will be charged 50% of services. Online bookings are prepaid and non-refundable if missed.

5. Late Arrivals:
Please notify us if running late. We may adjust your service to stay on schedule.

6. Children:
Children with appointments are welcome. We do not offer discounted children’s pricing.

7. Payments:
We accept cash, cards, and digital payments. Gratuities are appreciated and accepted via cash, card, or Venmo.

8. Product Returns:
Unopened products may be returned within 30 days. Lightly used items may be exchanged.

9. Allergies:
Notify us of any allergies prior to service. We cannot perform chemical services on guests with known hair color allergies.

10. Color Guarantee:
Color is guaranteed when using recommended take-home products. Without this, redo services are not complimentary.



11. Liability Release:
You release The Network Salon from any claims related to allergic reactions, damage, or dissatisfaction.

By signing below, you agree to these terms.

HAIR EXTENSIONS WAIVER

I understand that hair extensions enhance hair appearance but require proper care and regular maintenance. I acknowledge the stylist has reviewed application, maintenance, and aftercare instructions with me. I accept full responsibility for following home care guidelines and maintenance appointments. I understand improper care may lead to damage, shedding, or scalp irritation. Extension costs are non-refundable. Any follow-up services or replacement hair may incur additional fees. I release the salon and stylist from liability for reactions or damage caused by improper care, third-party services, or external factors. I’ve disclosed any allergies or scalp conditions and had the opportunity to ask questions.

I understand that extensions carry inherent risks and that damage-free results cannot be guaranteed.